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Express Service Advisor
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90171762

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Lithia Auto Stores

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  Job posted:   Sat May 26, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Express Service Advisor
DCH Freehold Nissan
Express Service Advisor
Automotive Service Advisor - Auto Sales - Customer Service Writer
DCH Freehold Nissan continues to grow and we are seeking a talented Express Service Advisor to join our successful team.
DCH Freehold Nissan is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successfulpublicly traded retail automotive groups in the nation.

Job Description

Responsibilities:As an Express Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

+ Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

+ Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

+ Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

+ Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

+ Communicate additional repair and service needs to the customer based on vehicle inspection.

+ Administer the manufacturer warranty for qualifying vehicle repairs.

+ Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.

+ Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor - Auto Sales - Customer Service Writer


+ Previous Service Advisor experience, preferred

+ Prior experience as an automotive technician a plus

+ A team player who is focused on providing exemplary customer service

+ Ability to multi-task in a fast paced work environment

+ Basic mechanical understanding of an automobile

+ Strong organizational skills and detail oriented

+ Be at least 18 years of age

+ Possess an acceptable driving record and a valid driver's license in your state of residence.

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Automotive Service Advisor - Service Writer - Customer Service Writer


# of Openings1

Job LocationsUS-NJ-Freehold

Store NameDCH Freehold Nissan


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