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Express Service Advisor
FREEHOLD NJ 07728
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90171762

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Lithia Auto Stores

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Summary

  Job posted:   Sat May 26, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Express Service Advisor
Overview
DCH Freehold Nissan
Express Service Advisor
Automotive Service Advisor - Auto Sales - Customer Service Writer
DCH Freehold Nissan continues to grow and we are seeking a talented Express Service Advisor to join our successful team.
DCH Freehold Nissan is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successfulpublicly traded retail automotive groups in the nation.

Job Description




Responsibilities:As an Express Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.



+ Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.


+ Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.


+ Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.


+ Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.


+ Communicate additional repair and service needs to the customer based on vehicle inspection.


+ Administer the manufacturer warranty for qualifying vehicle repairs.


+ Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.


+ Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.






Automotive Service Advisor - Auto Sales - Customer Service Writer





Qualifications:



+ Previous Service Advisor experience, preferred


+ Prior experience as an automotive technician a plus


+ A team player who is focused on providing exemplary customer service


+ Ability to multi-task in a fast paced work environment


+ Basic mechanical understanding of an automobile


+ Strong organizational skills and detail oriented


+ Be at least 18 years of age


+ Possess an acceptable driving record and a valid driver's license in your state of residence.



Why Lithia?


We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.





We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:



+ Medical, Dental and Vision Plans


+ Paid Holidays & PTO


+ Short and Long Term Disability


+ Paid Life Insurance


+ 401(k) Retirement Plan


+ Employee Stock Purchase Plan


+ Lithia Learning Center


+ Vehicle Purchase Discounts


+ Wellness Programs






Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.





Automotive Service Advisor - Service Writer - Customer Service Writer








ID2018-42371


# of Openings1


Job LocationsUS-NJ-Freehold


Store NameDCH Freehold Nissan


CategoryService

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